Who We Are

Business Name: Ferretti Softwash
Website: https://ferrettisoftwash.com/

Introduction

Welcome to Ferretti Softwash (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or interact with our website, request a quote, use our cost estimator, or contact us for services.

We are committed to protecting your privacy and ensuring transparency in how your information is handled.

Important Notice:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing is only permitted with subcontractors supporting essential services (e.g., customer service). Text messaging opt-in data and consent will not be shared with any third parties.

1. Information We Collect

We may collect the following types of information:

Contact Information

When you fill out a form (e.g., request a quote, use the cost estimator, or contact us), we may collect:

• Name
• Email address
• Phone number
• Property address
• Any additional details you provide (e.g., type of service needed, project details)

Service Details

Information related to your cleaning request, such as:

• Type of surface (roof, driveway, siding, etc.)
• Property size or condition
• Photos or descriptions submitted for estimates

Automatically Collected Data (if applicable)

We may collect data through cookies or analytics tools, such as:

• IP address
• Browser type
• Pages visited
• Time spent on the website

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide estimates
• Deliver pressure washing and soft washing services
• Schedule appointments and follow up on requests
• Communicate regarding your service or project
• Improve our website, tools (such as the cost estimator), and user experience
• Send updates, reminders, or service-related notifications (if opted in)

3. SMS Communication & Consent (A2P Compliance)

By providing your phone number and opting in through our website forms, you consent to receive SMS (text) messages from Ferretti Softwash. These may include:

• Appointment confirmations and reminders
• Estimate follow-ups
• Service updates and notifications
• Customer support communications

Message frequency may vary.
Message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying:
STOP – to unsubscribe
HELP – for assistance

We will not send SMS messages without your consent, and your opt-in data will not be shared with third parties.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share your information only in the following cases:

• With service providers or contractors who help us deliver services (only as necessary)
• When required by law or legal process
• To protect the rights, safety, and property of our business, customers, or others

All shared data is limited and protected with reasonable safeguards.

5. Data Retention

We retain your information only as long as necessary to:

• Fulfill service requests
• Maintain records for business or legal purposes

When no longer needed, your data will be securely deleted or anonymized.

6. Security

We implement reasonable technical and organizational measures to protect your personal information.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your data
• Withdraw consent for communications
• Object to certain types of data processing

To exercise any of these rights, please contact us using the information below.

8. Cookies and Tracking (if applicable)

Our website may use cookies or tracking tools to enhance user experience and analyze website traffic.

You can modify your browser settings to decline cookies if you prefer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the “Last updated” date above.

Continued use of our website means you accept any changes.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us through our website:
https://ferrettisoftwash.com/